Where’s my order?
Where’s my order?
Once you place an order, we get right to work. Most in-stock items leave our fulfillment center within 3–4 business days. From there, standard ground shipping usually takes:
- 4–5 business days for deliveries within California
- 5–10 business days for East Coast destinations
We’ll send you a tracking email the moment your order ships—so you’ll always know where your gear is.
Express Shipping
If you select an express shipping option at checkout, orders placed before 6 AM Pacific Time will ship the same business day. Orders placed after 6 AM, or on weekends or holidays, will ship the next business day.
- Express: Arrives in 2–3 business days after shipping
Holiday note: U.S. Federal Holidays don’t count toward shipping timelines, so please plan ahead if you're ordering near one.
Express shipping isn't always available. If they’re offered at checkout, you’ll see them listed. Otherwise, ground shipping will be your default option.
Military addresses and PO boxes ship via USPS Ground and are not eligible for expedited shipping.
If you can’t find what you’re looking for, feel free to email us at support@auragen.co—we’re happy to help.
What size am I?
What size am I?
Men's Top
| Auragen Size | S | M | L | XL | XXL |
|---|---|---|---|---|---|
| Chest (inches) | 35–37 | 37–40 | 40–43 | 43–47 | 47–52 |
Women's Tops
| Auragen Size | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Chest (inches) | 33–34 | 35–36 | 37–38 | 39–40 | 40–41 | 41–42 |
| Cup Size | 32A–B | 34B–C | 34C–36C | 36C–38B | 38B–38C | 38C–38D |
Men's Bottoms
| Auragen Size | S | M | L | XL | XXL |
|---|---|---|---|---|---|
| Waist (inches) | 29–32 | 32–35 | 35–38 | 38–43 | 43–47 |
| Hip (inches) | 35–37 | 37–41 | 41–44 | 44–47 | 47–50 |
Women's Bottoms
| Auragen Size | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Size Guide | 00–0 | 2–4 | 6–8 | 10–12 | 14–16 | 18–20 |
| Waist (inches) | 24–26 | 26–28 | 28–30 | 30–32 | 32–34 | 35–37 |
| Hip (inches) | 34–36 | 36–38 | 38–40 | 40–42 | 42–44 | 44–47 |
How to measure?
Waist – Measure around the narrowest part of your waistline.
Hips – Measure around the fullest part of your hip and rear, standing with your feet together.
*Our sizing guides can be found on each individual product page near the size options by clicking "Size Chart.”
How do I cancel my order?
How do I cancel my order?
Once an order is placed, we’re unable to make changes—including address updates, item edits, or payment adjustments.
Need to return something? No problem—we offer free returns and full refunds within 30 days of delivery.
Forgot to use a promo code? While we can’t apply it after checkout, you’re welcome to use it on your next order.
Want to add something? Just place a separate order and we’ll get it out to you as soon as possible.
How do I make a return?
How do I make a return?
While we don’t currently offer direct exchanges, we do make returns easy—and free.
Here’s how it works:
1. Start Your Return:
Submit a request via email, including your order number and email address.
2. Print Your Prepaid Label
Once approved, you’ll receive a USPS return label—we cover the shipping.
3. Send It Back
Drop off at any USPS location or leave the package in your mailbox. You can track the status anytime via your confirmation email.
Before submitting, please take a moment to read through our return policy to ensure your item is eligible.
What’s our story of your product?
What’s our story of your product?
I have questions about my payment.
I have questions about my payment.
We accept all major payment methods, including:
Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
We offer Welcome Discounts for first-time customers and occasional promotional events.
To get yours, just scroll to the bottom of our site and sign up for our email newsletter. Be sure to check your spam or promotions folder if you don’t see it right away.
Our Welcome Discount is valid for first-time purchases only, and cannot be combined with other offers.
Can I apply a discount after placing my order?
Due to system limitations, we’re unable to apply discounts after an order has been processed. But you can always save it for your next purchase if you're eligible!
Discount Details at a Glance:
- Valid for one-time use on your first purchase only
- Cannot be combined with other offers
- Excludes sale items and gift cards
- Can be used with a gift card at checkout
- Free shipping is calculated after discounts and before tax (U.S. only)
Get in touch
Have questions about your order, or a general inquiry?